Powering Our Guarantee
Everything we do is centered around serving our customers. We continue to take concrete steps to deliver outstanding, safe and reliable service to each of our customers throughout Maine, every day. We guarantee it.
Our commitment to on-time, accurate billing is more than just talk.
If, at any time, we don’t live up to our commitment, we will credit you for the inconvenience. At CMP, we back our quality customer service with the following guarantee:
- We guarantee the amount of your bill is accurate and that it will be delivered on time. If there is ever a mistake we will, of course, correct it. We will also provide you with an additional credit of $25, to apologize for the error.
- We guarantee our scheduled appointments. If we can’t keep a scheduled appointment, we’ll let you know at least 4 hours in advance. If we don’t notify you, we’ll credit $25 towards your account.
- We guarantee your new service connection date. If we don’t connect your new electric service by the date promised, the delivery charges on your first electric bill will be free (up to $250).
*Meter reading: If, for any reason, we are unable to read your meter, the $25 additional credit will not be applied.
*Storms and emergencies: When there’s a widespread outage, our top priority is restoring power to our customers. Therefore, our guarantee does not apply for scheduled appointments and new service when CMP suspends normal business operations because of storm conditions or other emergencies.