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We’re putting our money where our mouth is. Your bills will be correct and on time, or we will credit you.

Powering Our Guarantee

Everything we do is centered around serving our customers. We continue to take concrete steps to deliver outstanding, safe and reliable service to each of our customers throughout Maine, every day. We guarantee it.

Our commitment to on-time, accurate billing is more than just talk.

If, at any time, we don’t live up to our commitment, we will credit you for the inconvenience. At CMP, we back our quality customer service with the following guarantee:
  • We guarantee the amount of your bill is accurate and that it will be delivered on time. If there is ever a mistake we will, of course, correct it. We will also provide you with an additional credit of $25, to apologize for the error.
  • We guarantee our scheduled appointments. If we can’t keep a scheduled appointment, we’ll let you know at least 4 hours in advance. If we don’t notify you, we’ll credit $25 towards your account.
  • We guarantee your new service connection date. If we don’t connect your new electric service by the date promised, the delivery charges on your first electric bill will be free (up to $250).

*Meter reading: If, for any reason, we are unable to read your meter, the $25 additional credit will not be applied.
*Storms and emergencies: When there’s a widespread outage, our top priority is restoring power to our customers. Therefore, our guarantee does not apply for scheduled appointments and new service when CMP suspends normal business operations because of storm conditions or other emergencies.

Powering Our Communities

The challenges brought on by COVID-19 are affecting all Mainers. We’ve taken steps to prevent any interruptions in service to critical health care facilities, food distribution centers and other front-line businesses. We’ve also made donations to help alleviate food insecurity to do our part to help Maine get through this difficult period.

We are a Maine business, committed to the prosperity of our state since our founding in 1899. We’ve stood by our state and during the difficult times we face today, our mission is no different. We are doing what we can to reduce food insecurity throughout Maine and to aid front line workers wherever possible.
  • We’ve made a financial contribution to Full Plates, Full Potential—focused on providing meals to children in need.
  • We’ve also made substantial financial contributions statewide to Meals on Wheels through The United Ways of Maine—focused on providing meals to seniors in need.
  • To support the critical needs of front-line workers throughout the state we’ve donated 6,000 surgical and N95 masks to Maine Emergency Management for distribution to healthcare workers so they can keep us all safe.

Powering Our People

Our employees are hardworking, caring Mainers just like you, and they push CMP to be better every single day.

At CMP, our people are what powers us on. You’ll see videos here introducing you to some of the men and women who help power on Maine every day.

Meet our Customer Champion, Dawn Hill

As part of our efforts to serve our customers better, we’ve brought on Dawn Hill to be our Customer Champion. Dawn comes from outside CMP, and with a background that includes six terms as a representative in the Maine State Legislature, she knows how to address the needs of her fellow Mainers. Dawn is excited about the opportunity to help build a better customer service experience, day by day. If you’d like to speak to Dawn about your experience as a CMP customer, you can connect with her by email below or call her at 207-337-3689.
Connect With Dawn

Meet our V.P. of Customer Service, Linda Ball

We’d like to introduce Linda Ball, our VP of Customer Service. Linda started with our company as a customer service rep more than 20 years ago and has worked her way through our organization, always focused on making CMP a company that is dedicated to the needs of every individual customer. Linda is determined to help CMP improve and to help the team resolve customer issues efficiently and satisfactorily. Watch Linda as she explains how she plans to use her position to improve the CMP customer experience.

Meet our other employees:

Alplay
Line Supervisor
Jeff
Safety Specialist
Ethan
Lineworker Apprentice
Paul
Lineworker Troubleshooter
Sue
Director of Electric Supply
Kevin
Emergency Preparednes
Melody
Customer Service Representative
Paul
Unit Manager of High Voltage Transmission
Sam
Lineworker

We’re here for you 24/7. Our team is ready to address your account questions or issues.

RESIDENTIAL CUSTOMERS CALL: 800-750-4000
Monday through Friday 7:30am to 6:00pm
CONTACT US NOW